FAQ

Q. So, how does this work?

A. You can contact me through the website on my Contact page, or you can email me directly via jvolpe@thesugarladystudio.com

 

Simply contact me via the options above to find out how much hair will be needed to complete a piece you are interested in.   Once we work out how much hair is needed, if you are collecting from a horse that is still alive, please see the video bellow for tips on the best way to collect your horse's hair.

 

If I am creating a bracelet or cuff from you horsehair, please include your wrist size with the order information.  Simply wrap a string around your wrist where you plan to wear the bracelet, where a watch would sit, and measure then length with a ruler.  I typically add 3/4" - 1" to the size of the bracelet to give room for movement.  If the item is a gift and you can't get the size, you can also just say women's or men's small, medium or large and that should give me a good idea of the size to work with. 

 

Once hair is collected, simply place it in a clear baggy or envelope with a rubber band placed around the end and mail it.  (I will give you the mailing address via email.)


I handle the rest.

 

Once the piece is finished, I will let you know and email a photo of the finished work.  If everything looks good, then I ship it to you via Priority Mail.  Shipping is an additional $6.  If you prefer another shipping option, just let me know and I can let you know the cost difference.

 

Q. How long does it typically take?

A. It really depends on my schedule.  I work full time, as well as take care of 4 lovely horses, and try to balance all that and still spend quality time with my wonderful husband.  I try to schedule working on pieces during the evening, and weekends tend to be my heavy duty work days where I get most of the work done.  For keepsake designs that don't have any leather in them, I try to keep the turn around time 1-2 weeks from when I receive the hair.  If you need something sooner, just email me and I will do my best to work out something for you.  The leather and horsehair projects tend to take longer, because I do everything by hand.  All leather is hand cut, dyed, finished and waterproofed by me.  I take my time with my pieces to make sure I do it right.

 

Currently, I am adding more than just horsehair designs to my collection of hand made things.  Email about anything you are interested and I will let you know how long it will take to finish.

 

Q.  What if I have a design in mind that I want, but I don't see it on your site?

A.  I love custom work!  Just let me know what you are wanting, and I will do my best to make it happen.  If you have a photo of an item you are interested in creating, please email it to me, or if the image is only in your head, just let me know, and I will do what I can to bring it to life.

 

Q.  How do you handle payment?

A.  I accept payment via PayPal or money order.  If paying via PayPal, once everything is approved via the photos I send, you can send a secure payment through their site.  My email associated with PayPal payments is theonesugarlady@bellsouth.net  I also take money orders.  You can send paymentn with the horsehair if you like or wait until the project is finished to mail the money order.  I will ship the item out once payment is received.

Q.  How do I collect hair from my horse for a keepsake or bracelet?

A.  I have created a short video to help show how I like to collect horsehair for my projects.

Q. What happens to the extra hair?

A.  I send any left over hair back to you unless you request otherwise.  The remaining hair will be neatly bound at the end and cleaned for you to keep.